How long does AC installation take?

Most single-split installations take 4-6 hours from start to finish. This includes mounting the indoor and outdoor units, running the refrigerant lines and electrical cabling, pressure testing the system, and commissioning. Multi-split systems covering several rooms typically take a full day.

Do you service my area in Costa Blanca?

We cover the entire Costa Blanca region — from Denia and Javea in the north, through Benidorm, Altea, and Calpe, down to Alicante, Torrevieja, and Guardamar in the south. We also serve inland areas including Orihuela, Elche, and surrounding urbanisations.

What brands do you recommend?

We work with all major brands including Daikin, Mitsubishi Electric, Fujitsu, Panasonic, and LG. For coastal Costa Blanca properties, we particularly recommend Daikin and Mitsubishi Electric due to their proven durability in salt-air environments and excellent energy ratings.

How often should I service my AC?

In Costa Blanca's coastal climate, we recommend service every 6 months — once before summer and once before winter. The combination of salt air, fine Saharan dust, and high humidity accelerates filter and coil contamination far faster than in inland European climates.

What's the difference between R410A and R32 refrigerant?

R32 is the newer, more efficient refrigerant now used in most modern AC systems. It has a lower global warming potential (GWP) than R410A — roughly one third — making it better for the environment. R32 systems also tend to be more energy-efficient, which lowers your electricity bills.

Do you offer financing?

Yes, we offer flexible payment plans to spread the cost of new installations or larger projects. Options include 0% interest plans for shorter terms and extended plans for bigger investments.

My AC is making a strange noise — is it urgent?

Unusual noises can indicate several issues ranging from minor to serious. A rattling sound often means a loose panel or debris in the outdoor unit. Hissing or bubbling can signal a refrigerant leak, which should be addressed promptly. Grinding or squealing noises typically point to a failing fan motor or compressor — these are urgent.

How much does a new AC installation cost?

For a typical apartment in Costa Blanca, a single-split installation including the unit, materials, and labour starts from around 900-1,200 EUR. Larger villas with multiple rooms, complex cable runs, or high-capacity units will cost more. We provide detailed, itemised quotes with no hidden charges.

Do you handle permits and paperwork?

Yes. In Spain, AC installations must comply with the Reglamento de Instalaciones Termicas en los Edificios (RITE). We handle the full process: the technical project documentation, the certificate of installation, and registration with the Comunidad Valenciana's industry registry.

Can salt air damage my air conditioning system?

Yes. Salt corrosion is one of the biggest threats to AC systems within a few kilometres of the Mediterranean coast. The outdoor unit is most vulnerable — its aluminium condenser fins, copper connections, and electrical components all corrode faster in salt-laden air. We recommend units with anti-corrosion coated coils for any property within 5 km of the sea.

What is predictive AC monitoring?

Predictive monitoring uses sensors and data analysis to track your AC system's performance in real time — measuring temperatures, energy consumption, run cycles, and refrigerant pressures. Instead of waiting for something to break, the system identifies early warning signs and alerts you or our team before a failure occurs.

What is your response time for emergencies?

For urgent breakdowns during the summer season, we aim to respond within the same day across the Costa Blanca region. Maintenance contract customers receive priority scheduling. For non-urgent repairs, we typically book within 1 to 3 working days.

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Terms of Service

Last updated: June 2026

1. General

These Terms of Service govern the relationship between VIVA Home Air ("the Company") and the client ("the Client") for all HVAC services provided, including air conditioning installation, maintenance, repair, and related services in the Costa Blanca region, Alicante, Spain.

By requesting a quote, booking a service, or engaging the Company in any capacity, the Client agrees to these terms.

2. Services

VIVA Home Air provides the following services:

Installation: Supply and installation of split, multi-split, ducted, and VRV/VRF air conditioning systems for residential and commercial properties.
Maintenance: Preventive and scheduled maintenance including filter cleaning, gas level checks, electrical inspections, and system diagnostics.
Repair: Diagnosis and repair of faults, component replacement, refrigerant recharging, and emergency callouts.
Consultation: On-site assessments, system recommendations, energy efficiency audits, and project planning.

All installations are carried out in accordance with Spanish RITE regulations (Reglamento de Instalaciones Termicas en los Edificios) and EU F-Gas regulations.

3. Quotes and Pricing

All quotes are provided free of charge and are valid for 30 days from the date of issue, unless otherwise stated.

Quotes include an itemised breakdown of equipment, materials, labour, and applicable IVA (VAT). Any additional work not included in the original quote will be communicated and agreed upon with the Client before proceeding.

Prices are quoted in Euros and include IVA at the applicable rate.

4. Payment Terms

We accept the following payment methods:

Bizum
Bank transfer (Spanish bank account)
Cash
Card payment (Visa, Mastercard)

For installations, a deposit of 50% may be required upon confirmation of the order. The remaining balance is due upon completion of the work.

For maintenance contracts, payment is due according to the agreed schedule (monthly, quarterly, or annually).

Late payments may incur interest at the legal rate established under Spanish law.

5. Warranties

All work performed by VIVA Home Air is covered by the following warranties:

Labour warranty: 2 years from the date of completion, covering defects in workmanship.
Equipment warranty: As provided by the manufacturer (typically 2-5 years depending on the brand and model). We assist with all manufacturer warranty claims.
Refrigerant gas: 1 year warranty against leaks on new installations, provided the system has not been tampered with by a third party.

Warranties do not cover damage caused by misuse, negligence, power surges, unauthorised modifications, or failure to maintain the system as recommended.

6. Liability

VIVA Home Air carries professional liability insurance covering all work performed.

Our liability is limited to the value of the services provided. We are not liable for indirect or consequential damages, including but not limited to loss of income, property damage not directly caused by our work, or discomfort due to equipment failure beyond our control.

The Client is responsible for ensuring adequate access to the property and work areas, and for informing us of any existing issues (electrical, structural, plumbing) that may affect the installation.

7. Cancellation and Rescheduling

The Client may cancel or reschedule a booked service under the following conditions:

More than 48 hours notice: Full refund of any deposit paid.
Less than 48 hours notice: The deposit may be retained to cover costs already incurred (e.g., equipment ordered, scheduling commitments).
No-show: If the Client is not available at the agreed time without prior notice, a callout fee may apply.

For equipment that has been specially ordered, cancellation may be subject to restocking fees charged by the supplier.

8. Property Access and Permissions

The Client is responsible for obtaining any necessary permissions for the installation, including community (comunidad) approvals for outdoor unit placement, building permits where required, and access to communal areas.

In accordance with Spanish regulations, outdoor units are typically installed on the roof or in designated areas. VIVA Home Air will advise on compliant placement options.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Spain.

Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the Province of Alicante, Spain.

Consumer rights under Spanish and EU consumer protection legislation are not affected by these terms.

10. Privacy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

11. Changes to These Terms

VIVA Home Air reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are published constitutes acceptance of the updated terms.

Questions?

If you have any questions about these Terms of Service, contact us at:

Email: info@vivahomeair.com

Location: Costa Blanca, Alicante, Spain